Cancellation Policy

When booking your treatment, we require that a deposit is given to secure you chosen date and time. Deposits are then subtracted from your treatment cost on the day of service. Appointments can be cancelled up to 48 hours prior to procedure and deposits will be refunded. This is done automatically through the secure booking website and can take 3 - 5 business days to return to your original payment source. If appointment is rescheduled prior to 48 hours before the treatment date and time, the deposit will be transferred to the new appointment. In the case of giving less than 48 hours notice the deposit will be forfeited to cover loss of earnings as we are unable to fill the appointment within this short period of time. Any No Show appointments and cancelations after the 48 hour buffer will also be non refundable. In the case of appointments being rescheduled, if this is done more than three times, the appointment will be cancelled and deposit will be automatically returned. This again can take 3-5 business days as will be processed through the secure online system. ​